How does id.me work

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Last updated: April 8, 2026

Quick Answer: ID.me is a digital identity verification platform founded in 2010 that allows users to prove their identity online to access government services, healthcare, and retail discounts. It uses multi-factor authentication, including biometric verification like facial recognition, and has verified over 100 million identities as of 2023. The platform is widely used by U.S. federal agencies such as the IRS, Social Security Administration, and Department of Veterans Affairs to prevent fraud and streamline access to benefits.

Key Facts

Founded in 2010 by Blake Hall
Verified over 100 million identities as of 2023
Used by 30+ U.S. federal agencies including IRS and VA
Offers multi-factor authentication with biometric options
Partners with 500+ retailers for discount verification

Overview

ID.me is a digital identity verification platform established in 2010 by Blake Hall, initially focused on providing secure identity proofing for military veterans to access discounts. It has since expanded to serve a broad range of users, including government agencies, healthcare providers, and retailers. The company is headquartered in McLean, Virginia, and has grown significantly, particularly during the COVID-19 pandemic when demand for remote identity verification surged. In 2021, ID.me reported verifying over 70 million identities, and by 2023, this number exceeded 100 million. The platform's technology is designed to combat identity fraud, which costs the U.S. economy billions annually, with the Federal Trade Commission reporting over 1.4 million identity theft cases in 2021 alone. ID.me's rise aligns with increased digitalization of services, driven by federal mandates like the 2017 U.S. Government's Identity, Credential, and Access Management (ICAM) guidelines.

How It Works

ID.me operates through a multi-step verification process that combines document scanning, biometric checks, and database cross-referencing. Users first create an account on the ID.me website or app, then upload government-issued IDs (e.g., driver's license or passport) and take a live selfie for facial recognition comparison. The system uses AI-powered algorithms to detect fraud, such as fake IDs or spoofing attempts, and verifies data against authoritative sources like credit bureaus or government records. For added security, it employs multi-factor authentication, including one-time passwords or biometric options. Once verified, users receive a secure digital credential that can be used to log in to partner sites, such as IRS.gov for tax filings or VA.gov for veterans benefits, without re-verifying each time. The process typically takes a few minutes, but manual reviews may extend it if issues arise. ID.me also offers a "Self-Service" feature for users to manage their identity data and a "Trusted Referee" video call option for those unable to complete automated verification.

Why It Matters

ID.me matters because it enhances security and accessibility in digital interactions, reducing identity fraud and streamlining access to critical services. For government agencies, it helps prevent billions in fraudulent claims; for example, during the pandemic, it was used to verify identities for unemployment benefits, curbing fraud estimated at over $400 billion. For users, it simplifies processes like filing taxes or accessing healthcare, saving time and reducing paperwork. The platform's adoption by major retailers also enables verified discounts for groups like veterans and students, promoting financial inclusion. However, it raises privacy concerns, as it collects sensitive biometric data, leading to scrutiny from advocates and regulators. Overall, ID.me represents a shift toward trusted digital identities, supporting secure online economies and efficient public services in an increasingly connected world.