How does ikea pick up work

Content on WhatAnswers is provided "as is" for informational purposes. While we strive for accuracy, we make no guarantees. Content is AI-assisted and should not be used as professional advice.

Last updated: April 8, 2026

Quick Answer: IKEA's pickup service allows customers to order online and collect purchases at designated store locations, typically within 24-48 hours. The service is available at most IKEA stores globally, with over 400 locations offering it as of 2023. Customers receive email notifications when orders are ready and can pick up during store hours, often using designated parking spots. A valid ID and order confirmation are required for collection.

Key Facts

Available at over 400 IKEA stores worldwide as of 2023
Orders typically ready for pickup within 24-48 hours after purchase
Free pickup service for most orders over a minimum threshold (varies by country)
Designated pickup parking spots available at many locations
Requires valid ID and order confirmation for collection

Overview

IKEA's pickup service, officially called Click & Collect, was introduced in the early 2010s as part of the company's digital transformation strategy. The service launched in Sweden in 2011 before expanding to other European markets in 2012 and reaching North America by 2013. By 2015, IKEA had implemented Click & Collect in over 200 stores globally. The service was developed in response to growing e-commerce demand and customer preferences for flexible shopping options. According to IKEA's 2022 annual report, online sales accounted for 31% of total retail sales, with pickup services playing a significant role in this growth. The COVID-19 pandemic accelerated adoption, with pickup orders increasing by 45% in 2020 alone.

How It Works

Customers begin by selecting items on IKEA's website or app and choosing the Click & Collect option at checkout. The system automatically checks inventory at the selected store and provides an estimated pickup time, usually within 24-48 hours. Once the order is processed and assembled by store staff, customers receive an email notification with pickup instructions and a unique order number. At the store, customers typically go to a designated Click & Collect area, often with reserved parking spots for pickup customers. They present their order confirmation (either printed or on a mobile device) and valid photo ID. Store staff then retrieve the pre-packed items, which are usually organized by order number in a dedicated storage area. Some locations offer contactless pickup where items are loaded directly into vehicles.

Why It Matters

IKEA's pickup service addresses several key customer needs while supporting the company's sustainability goals. It provides convenience for customers who want to avoid shipping fees and delivery wait times, while also allowing them to inspect purchases before taking them home. From a business perspective, it drives store traffic and potential additional purchases, with studies showing pickup customers often buy extra items during collection visits. Environmentally, consolidated pickup reduces individual delivery trips and associated carbon emissions. The service also helps IKEA manage inventory more efficiently by directing online orders to stores with available stock. During peak periods like holiday seasons, pickup services help distribute order volume and reduce delivery bottlenecks.